Returns & Exchanges

At Face Facts, we want you to love your skincare journey, which is why we offer a 30-day return policy for products in their original, unopened condition. If a formula isn't the right fit for your skin, our team is here to help you find a better alternative or process a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Secure Your Package

  Carefully pack the items in their original packaging to prevent damage during transit and include your packing slip.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.