Frequently Asked Questions
Everything you need to know about your Face Facts journey.
Are Face Facts products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.